We're here to help.
Below are some Frequently Asked Questions by our customers.
CUSTOMER SERVICE
Email: infini@parisdeschanel.com
Toll-free: 1 (844) 947-2747
MY ORDER
Ordering on INFINI is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO SHOPPING BAG" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information
Once you've placed your order, we cannot make any changes to it as our warehouse team will have already started processing your order. If you are unhappy with your purchase once it arrives, you're welcome to email our customer care team who will then advise you on how to return it for a refund. Please refer to our returns policy for more information.
Once you are ready to check out, enter you’re the correct promotional code into our discount bar, and click 'Apply'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order.
Registration is not required to place an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, easy and will save you time for future purchases. Click here to register
SHIPPING INFORMATION
Orders are usually processed and shipped within 1-2 business days of purchase. Custom orders with stamping may take 2-4 business days.
When your order ships you will receive an email with your tracking # and confirmation.
We deliver within Canada, USA and to addresses Worldwide. We also deliver to P.O. boxes and APO/FPO/DPO addresses.
The customer is responsible for any custom fees, import duties, or taxes that may be imposed by your country’s customs department.
When your order is ready to be shipped we will send you an email with delivery information. You will then be able to track your order and check the order status. It may take up to 24 hours before tracking information is updated in the system.
Free shipping is available for purchases of $50 or more before taxes and shipping. It is valid for standard shipping in Canada and USA only.
PRODUCT
INFINI was designed with you in mind. Each piece can be mix-matched and layered to suit your individuality and personality. The charms are interchangeable and can be worn on your necklace, bracelet, or earrings. Try different combinations and have fun! Learn More
If your jewelry requires cleaning, use a mild soap, water and a soft cloth. Rinse with clean water and pat dry. Never use jewelry cleaner on Plated pieces. Jewelry cleaners are too harsh and may contain abrasives.
All INFINI jewelries are lead & nickel-free
Our Size Guide can be found directly on the product page in the description. You can also click here for Size Guide.
RETURN & REFUND
If for any reason you are unsatisfied with your purchase, we provide you with easy returns. Online purchases made through infini.parisdeschanel.com may be returned within 30 days of the ship date in its original packaging and receipts. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to our stores. Refunds will be made in the form of the original payment and are only available for online purchases returned by mail. Final sale items cannot be returned or exchanged.
Yes, Pre-paid return shipping labels are available at no charge.
To arrange a return and receive a pre-paid return shipping label, please contact customer care by sending an email to infini@parisdeschanel.com.
Pre-paid return shipping labels must be used within one week - 7 days - of being issued.
Unfortunately, GIFT CARDS are non-returnable and non-refundable
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at infini@parisdeschanel.com and our support staff will guide you through the exchange process.
